Account Manager - Client Experience (2-8 Yrs) Indore (After-Sales/Customer Service)

Job Description: Account Manager (Client Experience Focus)Location: Indore, Madhya Pradesh, IndiaWork from Office/OnsitePosition Overview:We are looking for an experienced Account Manager who excels at managing client relationships and delivering exceptional customer experiences. The ideal candidate will have a proven track record of handling clients, driving account growth, and ensuring customer success, preferably in a SaaS or technology-driven environment. This role requires strong interpersonal skills, strategic thinking, and the ability to manage multiple accounts effectively.Key Responsibilities:1. Client Relationship Management- Act as the primary point of contact for assigned clients, building and nurturing long-term relationships.- Understand the unique needs and goals of each client, ensuring our SaaS solutions deliver measurable value.- Handle client inquiries, resolve issues promptly, and proactively address concerns to maintain high levels of satisfaction.2. Client Success & Retention- Ensure clients maximize the value of our platform by providing guidance, insights, and support tailored to their needs.- Develop and execute client retention strategies to reduce churn and enhance satisfaction.- Conduct regular business reviews to showcase ROI, address concerns, and identify growth opportunities.3. Account Growth & Expansion- Identify upselling and cross-selling opportunities within accounts, collaborating with the Sales team to drive growth.- Monitor account performance and develop strategies to expand client engagement with additional features or services.- Negotiate contract renewals and manage pricing discussions in alignment with company goals.4. Onboarding & Implementation- Oversee smooth onboarding processes for new clients, ensuring seamless adoption of our SaaS platform.- Collaborate with internal teams to align client needs with product offerings and operational execution.5. Performance Tracking & Reporting- Monitor client health metrics, such as engagement levels and usage patterns, and take proactive steps to optimize performance.- Provide clients with detailed reports and insights to demonstrate value and identify areas for improvement.- Use CRM tools to maintain accurate and up-to-date account information.6. Collaboration with Teams- Partner with Product, Sales, and Support teams to ensure client feedback is incorporated into platform improvements.- Act as an advocate for clients, communicating their needs and goals internally.- Support the Sales team during upselling and contract renewal processes.Qualifications:- Experience:- Minimum 3-5 years of experience as an Account Manager, Customer Success Manager, or a similar role handling clients in a SaaS or technology-driven environment.- Demonstrated success in managing and growing client accounts, with measurable results.- Skills:- Exceptional client management and relationship-building skills.- Strong communication, negotiation, and problem-solving abilities.- Ability to handle multiple accounts and prioritize tasks effectively.- Proficient in CRM tools (e.g., Salesforce, HubSpot) and reporting systems.- Knowledge:- Deep understanding of SaaS business models, customer success metrics, and account health indicators.- Familiarity with handling client escalations and resolving conflicts professionally and efficiently.Key Competencies:- Client-Centric Mindset- Results-Oriented- Excellent Interpersonal Skills- Strong Analytical Abilities- Team We Offer:- Competitive salary with performance-based bonuses.- Opportunities for career growth in a dynamic SaaS environment.- A collaborative and supportive team culture.- Professional development programs to enhance your skills.Location:This is an on-site position based in Indore, India.Application Process:To apply, please submit your resume and a cover letter highlighting your client management experience to [Insert Application Email]. (ref:updazz.com)

Payroll Type : Permanent