Customer Service Executive

Working with the consumer research team to manage customer engagement.Calling consumers daily for feedback, satisfaction, empanelment for product testing.Following up with consumers to check on the product usage and filling in survey forms.Setting up processes to manage customer engagement activities.Possessing excellent product knowledge to enhance customer support.Need to be organised with excels and word documentsTo overcome problems using guidelines and escalate with expediency, when necessary. Ghatkopar West, Mumbai