Zone By The Park - Front Office Supervisor (3-10 Yrs) Coimbatore (After-Sales/Customer Service)

- The Front Office Supervisor plays a key role in overseeing the daily operations of the front desk and ensuring a smooth, efficient, and guest-centric experience in a hospitality environment. As a supervisor, you are responsible for managing front desk staff, handling guest inquiries, and ensuring that check-in and check-out processes are handled efficiently. You will act as the primary point of contact between guests and the hotel, ensuring that all guest requests and concerns are addressed in a timely and professional manner.- One of the main duties of the Front Office Supervisor is to lead and motivate the front office team, which typically includes receptionists, bell staff, and concierge personnel. You will assign shifts, ensure that staffing levels are adequate, and monitor the performance of each team member.- Coaching and training staff on customer service standards and operational procedures will be an essential part of your responsibilities, ensuring they deliver exceptional service to guests.- You ll also conduct daily briefings to keep the team updated on special requests, VIP guests, or any issues that need attention.- In this role, you will need to handle guest complaints and resolve them to the satisfaction of both the guest and the hotel, often acting as a mediator between guests and various hotel departments. Strong communication and problem-solving skills are crucial, as you ll often be tasked with diffusing challenging situations or turning negative experiences into positive outcomes. You must ensure all guest requests, such as room preferences, transportation arrangements, or special event coordination, are fulfilled promptly and accurately.- Additionally, you will oversee the check-in and check-out process, ensuring that guests are greeted warmly, and their needs are met. You will monitor room availability, manage booking schedules, and assist in ensuring that billing is accurate. You ll also ensure that the front office staff maintains updated records of reservations, room assignments, and other guest-related information. You will be responsible for processing payments and addressing any billing inquiries or discrepancies.- As the Front Office Supervisor, you are also expected to collaborate with other hotel departments, such as housekeeping and maintenance, to ensure that guests receive seamless service. For example, you ll coordinate with housekeeping to confirm that rooms are clean and ready before guest arrivals. You will also manage special requests like room upgrades or late check-outs, ensuring that all requests are communicated effectively and accommodated when possible.- Maintaining high standards of appearance and behavior among the front office team is essential, as the front desk is often the first point of contact for guests. You ll ensure that the team adheres to the hotel s dress code and maintains a professional and welcoming attitude at all times.= Other key duties include monitoring inventory levels of office supplies and managing the front office budget, as well as preparing daily reports on occupancy, guest feedback, and performance metrics. To excel in this position, you must have excellent organizational skills, the ability to multitask, and a deep commitment to providing top-notch customer service. Experience in hospitality management or a similar supervisory role is highly beneficial, along with knowledge of hotel management systems (PMS) and familiarity with reservation software.= This role offers an exciting opportunity for growth within the hospitality industry, as you will gain experience in both operations management and customer service, all while being a vital part of the guest experience (ref:updazz.com)

Payroll Type : Permanent