Customer Support Telecaller

& The Customer Support Telecaller is responsible for providing a high-quality customer service over the phone, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and problem-solving abilities to assist customers effectively and provide solutions.

• Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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Skills:

• Communication Skills: Excellent verbal communication skills with the ability to speak clearly and persuasively, particularly over the phone.
• Listening Skills: Strong ability to listen actively and respond to customer needs effectively.
• Problem-Solving: Capable of thinking on your feet to resolve issues and provide appropriate solutions.
• Customer Focus: Patient and empathetic, with a desire to help others and provide outstanding customer experiences.
• Time Management: Ability to handle multiple customer calls, prioritize tasks, and manage time effectively.

Job Profile : Customer Support Telecaller
Industry : BPO