Key Responsibilities:
Lead Generation: Identifying and contacting potential customers through outbound calls, email, or other means.&
Product/Service Promotion: Explaining features, benefits, and pricing of products or services to potential customers.&
Customer Interaction: Handling incoming calls, addressing inquiries, concerns, and complaints.&
Persuasion and Closing Sales: Convincing customers to make purchases or schedule appointments.&
Record Keeping: Maintaining accurate records of customer interactions in a database.&
Follow-up: Following up with leads and existing customers to ensure satisfaction and identify opportunities.
& Meeting Sales Targets: Contributing to team performance and achieving individual sales goals.& &
Customer Relationship Management (CRM): Utilizing CRM systems to manage customer data and track interactions.&
Feedback Collection: Gathering insights from customer interactions to improve products or services.&
Adhering to Organizational Guidelines: Following company policies and procedures for tele calling and sales.&
Skills and Qualifications:
Excellent Communication Skills: Ability to speak clearly and persuasively, and listen actively.
Interpersonal Skills: Ability to build rapport and establish positive relationships with customers.&
Sales Skills: Knowledge of sales techniques and strategies.&
Customer Service Skills: Ability to handle customer inquiries and resolve issues effectively.&
Computer Skills: Proficiency in using CRM systems and other relevant software.&
Organizational Skills: Ability to manage time effectively and prioritize tasks.&
Resilience and Persistence: Ability to handle rejections and remain motivated.&
Adaptability: Ability to adjust communication style based on customer needs.&
Problem-solving skills: Ability to find solutions to customer problems
Job Profile : Telesales Executive
Industry : BPO
