Support Engineer
Support Engineer :L1 (Level 1) support typically involves providing basic assistance with troubleshooting, resolving technical issues, and handling initial customer or system queries. If you 're working in an L1 Support role with skills in Java, JavaScript, and MySQL, you will be expected to handle a variety of tickets and technical tasks related to these technologies. Additionally, L1 support involves effective ticket handling and client coordination. Below is a breakdown of the skills that might be useful for this role:
Requirements:
Troubleshooting Application Issues: You might assist with issues related to user logins, data retrieval from the database, or user-facing bugs in a Java/JavaScript web application.
Handling Basic SQL Queries: Addressing issues related to MySQL databases, such as querying data or fixing issues related to missing or corrupted records.
Logging and Escalation: Often, L1 Support involves logging issues and escalating more complex problems to L2 or L3 support teams.
User Communication: Communicating clearly with customers or internal teams to gather information, clarify issues, and provide basic solutions.
Database Troubleshooting: Identify issues like slow queries or incorrect data in a MySQL database and help users resolve them.
Basic Indexing and Optimization: While more advanced topics may be beyond L1, knowing how indexes can impact query performance may help in troubleshooting slow queries.
Debugging Tools: Familiarity with browser dev tools to troubleshoot JavaScript errors on web pages.
Basic JavaScript Concepts: Understand variables, data types, operators, conditionals, loops, functions, and objects in JavaScript.
Basic Java Syntax & Concepts: Understand the basic structure of Java programs, including variables, data types, operators, loops, and conditionals.
OOP (Object-Oriented Programming): Be familiar with concepts like classes, objects, inheritance, polymorphism, encapsulation, and abstraction.
Basic Debugging: Ability to read stack traces and identify errors in simple Java applications.
Framework Familiarity: Although L1 Support might not dive into complex frameworks, basic knowledge of tools like Spring or Hibernate could be helpful for understanding how Java applications are structured.
Exception Handling: Recognize common exceptions and know how to handle them appropriately with try-catch blocks.
