- Helping the sales team to improve their productivity by contacting customers to arrange appointments, managing schedules, and ensuring all Sales Representatives have high-quality, up-to-date support material.- Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.- Assists the marketing department in new marketing campaigns.- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.- Inputting inquiries, quotations, and orders into CRM system, accurately and as per customer requirements.- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.- Developing and maintaining filing systems to maintain sales records.- Respond to complaints from customers and give after-sales support when requested.- Preparing and submitting reports as directed by the manager.- Managing customers and give after-sales support when requested.- Preparing and submitting reports as directed by the manager.Preferred candidate profile- Good communication skills (oral as well as written), and knowing the local Language are added advantage- Ability to work as part of a team- Dynamic, organized, service-minded, dedicated, takes responsibility- Able to work with the standard Microsoft tools (Word, Excel, Outlook) (ref:updazz.com)
Payroll Type : Permanent
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