Store Manager - Customer Service (2-9 Yrs) Mumbai (After-Sales/Customer Service)

Position: Store ManagerThis role will be responsible for engaging with our customers to provide an exceptional experience in-store.ABOUT THE ROLE:- Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.- Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.- Ensure all company policies and procedures are implemented and administered in store for the entire team.- Team resource power planning: Weekly roster and managing leave requests from team members.- Innovating and suggesting best practices and documenting the same for management s consideration.- Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.- Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.- Provide customer care to customers by email and phone as and when required.- Liaise with our in-store master tailors to take measurements and fix individual customer issues.- Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.- Visual merchandising and store display.- Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.ABOUT YOU:- 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.- Bachelor s degree with Exceptional communication skills, both written and verbal- Proficient in MS Office - Excel, Word and email.- Customer service oriented with a natural desire to care for the needs of others- Deep desire to put drive & effort into your work- Knowledge and passion for men s fashion and style trends, men s tailoring, pattern design, garment alterations, and seasonal fabrics (ref:updazz.com)

Payroll Type : Permanent