Customer Happiness Professional (3-5 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

About the Role:As a Customer Happiness Champion, you will play a pivotal role in maintaining high standards of user satisfaction and ensuring a seamless customer experience. Focused on delivering efficient, solution-oriented support, you will utilize best practices to address user queries. With excellent communication skills and keen attention to detail, you will foster interactions that reflect a commitment to quality and long-term relationships.What You ll Do:- Provide support to users through various communication channels, including messaging, email, social media, and phone calls.- Monitor and identify issues such as platform bugs, fraudulent transactions, financial concerns, and -edge-case scenarios.- Analyze and flag trends in user interactions to proactively address potential issues and resolve underlying causes.- Identify gaps in the knowledge base and recommend updates to bridge those gaps.- Stay updated with in-depth knowledge of the platform and the broader cryptocurrency ecosystem.- Excellent written and verbal communication skills in both English and Hindi.- A deep, genuine, and passionate commitment to customer support as a career.Qualification Criteria- Any Graduate- Additional InformationWhat You ll Bring:- 3-5 years of experience in customer or technical support roles.
-Flexibility to work in rotational shifts.- A problem-solving mindset with a genuine passion for helping users - this is the most critical quality for success in this role. (ref:updazz.com)

Payroll Type : Permanent