Customer Service Role - Education Loan (1-3 Yrs) Delhi NCR/Delhi (After-Sales/Customer Service)

Position : Customer Service(Education Loan)Experience: 2-4 YearsTravel : LimitedLocations: Delhi(Jasola)Job Description:- Handle customer enquiries via email/chat/phone and in person, giving prompt answers.- Working on adhere timeline and proper response on customer- Handling grievance and report escalations to manager for resolution- Collaborate with internal stakeholders on change requests and payments.- Ensuring compliance pertaining to management of documents.- Highest level of written and verbal communication skills- Fair knowledge of basic tools for business fulfilment- Analysis data and open to work on key projects in enhancing customer experience.- Strictly follow rules and policies of the company.Qualifications& Experience :- Required Graduate 1 to 5 years of relevant experience in customer service- Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively- Proven track record of achieving deadlines and helping in target achievement for the company.- Excellent oral and written communication skills in English as well as the local language (ref:updazz.com)

Payroll Type : Permanent