Customer Operations Role (2-4 Yrs) Pune (After-Sales/Customer Service)

Customer Operations (evening shift) Here s What You ll Do:- Ensure all Renewal and Sales order processing activities across our Cyber business are within the approval guidelines to protect and drive a positive increase to ARR.- Maintain accurate customer data in CRM systems.- Provide service to customers via telephone and email regarding licensing, billing, or sales inquiries. Partner with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).- Assist Accounts Receivable on aging invoices by attending to unresponsive customers, invoice revisions, and customer requests relating to payment.- Assist with Export license requests when necessary.- Create and manage customer license keys or provisioning across various licensing systems with high level of accuracy. Adhere to order specifications and company policies when creating keys or provisioning.- Review submitted Sales orders to ensure that all necessary internal approvals, customer approval, documentation, and any additional requirements by product brand have been provided.- Confirm submitted sales orders for accurate shipping and billing details, pricing, products, special terms, and service dates prior to invoicing. Ensure required approvals and documentation are provided.- Invoice new sales, renewal, and/or upgrade orders in the appropriate CRM system within a designated turnaround time.- Provide keys when required by Support or upon payment of new sales and/or renewals.- Remain knowledgeable and up to date on product licensing, sales policies, and procedures.- Support in training Peers and new starters as needed.- Perform additional duties and projects as assigned by management.Here s What You ll Bring To The Table:- Minimum two years customer service experience or equivalent education and experience- Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel- Ability to calculate pricing, including margins, discounts and increases- Must be able to manage and prioritize multiple tasks- Detail oriented, self-motivated, resourceful, and reliable- Proficient verbal and written communication skills, including email etiquette- Professional disposition with a customer service focus- Ability to work with minimal supervision, both independently and within in a teamBasic negotiation skills:- Creative problem-solver who acts confidently - spearheading solutions to problems that arise- Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment- Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand)- Requirement to work additional hours to ensure timely order processing around month/quarter/year end. (ref:updazz.com)

Payroll Type : Permanent