Home »
Jobs » Front Office Executive Jobs in Gurgaon
Receptionist Front Office
Negotiable
by Freshersworld
Be the first to contact
Job Specifications
Employment Type Full time jobs
Job Description
Handle guest check-in / check-out Attend customer calls and assist visitors Maintain booking records in Excel Send and check basic emails Handle customer issues politely Coordinate with housekeeping and other staff Report daily updates to manager/owner Key Responsibilities :
1. Guest Reception & Check-In/Out :
- Greet all guests with a welcoming smile and provide prompt assistance upon arrival.
- Handle the full guest check-in and check-out process using hotel management software.
- Verify identification, confirm reservations, collect payments or deposits, and issue room keys.
- Provide guests with information on hotel amenities, dining options, and nearby attractions.
2. Reservation Management :
- Take and manage room reservations via phone, email, walk-ins, and online travel agencies (OTAs).
- Update and maintain accurate booking information in the hotel management system.
- Coordinate with housekeeping to ensure rooms are ready before guest arrival.
- Inform guests about room upgrades, discounts, or packages as per current offers.
3. Front Desk Operations :
- Answer incoming calls, transfer them to appropriate departments, or take messages.
- Maintain a neat and organized reception area, ensuring brochures, forms, and signage are up-to-date.
- Record visitor or guest complaints and escalate them to the appropriate department.
- Ensure all administrative paperwork, guest registration, and billing records are accurately maintained.
4. Guest Service & Satisfaction :
- Respond to guest queries, special requests, or complaints in a professional and courteous manner.
- Assist guests with directions, transport arrangements, local sightseeing, or travel plans.
- Coordinate with other departments (housekeeping, maintenance, F&B) to fulfill guest needs.
- Follow up on guest feedback and ensure issues are resolved to their satisfaction.
5. Cashiering & Billing :
- Handle billing transactions, including cash, credit/debit card, UPI, or advance payments.
- Ensure accurate billing, issue receipts, and maintain records of all financial transactions.
- Reconcile shift cash and generate daily revenue reports as required.
Required Skills & Competencies :
- Pleasant personality with a professional demeanor
- Excellent communication skills (spoken and written)
- Strong customer service orientation and interpersonal skills
- Basic computer literacy MS Office, email handling
- Familiarity with hotel management systems (e.g., IDS , Opera , Cloudbeds , eZee , or similar)
- Ability to multitask and stay calm under pressure
- Flexible to work in rotational shifts (morning/evening/night)
Job Profile : Receptionist Front Office
Industry : Walkin, office-assistant
About Employer
Freshersworld (Registered since June-2017)
Stately Suites
Safety Tips
Do your own research before you apply
Avoid consultants who are impressed with your CV and want to sell you
Never pay for the job
There is nothing like easy money
Avoid upfront payments
Related Categories
Similar jobs to "Receptionist Front Office, Gurgaon"
Most viewed Front Office Executive Jobs in Gurgaon
Send me latest jobs by email
Front Office Executive Jobs in Gurgaon