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Job Specifications
Employment Type Full time jobs
Job Description
Job Summary: A Retail Sales Associate is responsible for assisting customers in a retail environment by providing product information, answering inquiries, handling transactions, and ensuring a positive shopping experience. This role involves a combination of customer service, product knowledge, and store maintenance to support the overall success of the retail business. Retail Sales Associate plays a key role in achieving store sales targets and creating a welcoming, helpful environment for all customers. Key Responsibilities:
- Customer Service:
- Greet customers warmly upon entering the store.
- Offer assistance in locating products or making purchasing decisions.
- Respond promptly to customer inquiries, complaints, or requests in a courteous and professional manner.
- Build rapport with customers to encourage repeat business and positive word-of-mouth.
- Sales and Product Promotion:
- Actively engage with customers to understand their needs and recommend appropriate products or services.
- Stay informed on current promotions, sales, and in-store events.
- Upsell or cross-sell related products to increase average transaction value.
- Meet or exceed individual and store sales goals.
- Product Knowledge:
- Maintain a thorough understanding of product features, specifications, and benefits.
- Stay up to date on new arrivals and discontinued items.
- Explain warranties, return policies, payment plans, or loyalty programs to customers.
- Provide accurate information on stock availability and product delivery timelines.
- Point of Sale (POS) Operations:
- Process customer purchases efficiently using the POS system.
- Handle payments via cash, credit/debit cards, or gift cards.
- Issue receipts, process refunds or exchanges, and manage discounts as per store policies.
- Balance cash drawers and handle end-of-day reconciliation as needed.
- Inventory and Merchandising:
- Assist in receiving, unpacking, and stocking merchandise.
- Ensure that shelves, racks, and displays are well-organized and fully stocked.
- Tag and label merchandise accurately.
- Participate in regular inventory counts and assist in loss prevention measures.
- Store Appearance and Cleanliness:
- Maintain a clean, organized, and visually appealing sales floor.
- Clean and restock fitting rooms, product shelves, and common areas.
- Arrange displays and promotional signage as directed by management.
- Ensure safety protocols are followed, including keeping aisles clear and exits accessible.
- Team Collaboration:
- Work cooperatively with coworkers and supervisors to meet store goals.
- Participate in team meetings, sales training, and store events.
- Communicate effectively with team members regarding stock updates, customer feedback, or store issues.
- Support other team members during busy times or staff shortages.
- Customer Follow-Up and Loyalty: