Required Collection Executive - Mumbai

We are looking candidate for All collection (versant 3) IDFC CC / urban / rural / Indusind& HSC freshers& Experience with document salary upto 17 Fixed day shift 9:30 to 9:30 Rotational off& Work location : Airoli (Mumbai),& Notice period : Immediate to 15 days. Interested candidate can apply& Key Responsibilities:

1. Debt Collection:
   • Contact customers via phone, email, SMS, and in-person visits to follow up on overdue payments.
   • Send reminders, notices, and other communication to encourage timely repayment.
   • Explain payment terms, account status, and consequences of default to borrowers.
2. Negotiation and Payment Solutions:
   • Engage with delinquent customers to understand the reasons for non-payment.
   • Propose feasible repayment plans, settlements, or restructuring options in line with bank policies.
   • Ensure commitments made by customers are recorded and followed up promptly.
3. Field Visits:
   • Conduct door-to-door recovery visits when phone-based efforts are unsuccessful.
   • Assess the borrower s financial condition and willingness to repay during field visits.
   • Submit detailed reports of each visit, including interaction notes and next steps.
4. Documentation and Reporting:
   • Maintain accurate records of all customer communications and collection activities.
   • Prepare and submit daily, weekly, and monthly collection reports to supervisors.
   • Update account status in the bank s collection management system (CMS) or CRM tools.
5. Compliance and Legal Coordination:
   • Ensure all collection activities comply with regulatory guidelines and the bank s code of conduct.
   • Avoid using coercive or unethical practices during recovery efforts.
   • Coordinate with the legal department on initiating legal proceedings, if necessary, for chronic defaulters.
6. Customer Relationship Management:
   • Handle customer queries and concerns sensitively and professionally.
   • Educate customers about maintaining a good credit history and the importance of timely repayments.
   • Encourage resolution through communication and minimize escalation to legal action when possible.
7. Team Coordination:
   • Work closely with branch staff, recovery managers, and risk officers.
   • Share insights about customer behavior, repayment trends, and challenges in the field.
   • Participate in team meetings and training sessions to stay updated on policies and tools.

Job Profile : Collection Executive
Industry : Others