A Business Account Manager (BAM) at NoBrokerHood plays a crucial role in maintaining and enhancing relationships with existing clients, ensuring their satisfaction, and identifying opportunities for upselling and cross-selling services. The BAM is responsible for post-sales support, addressing client concerns, and ensuring the seamless onboarding of new clients. Key Responsibilities: - Client Relationship Management: Develop and sustain long-term relationships with onboarded clients, serving as their primary point of contact.
-Post-Sales Support: Address and resolve client issues promptly, ensuring high levels of satisfaction and retention.
-Onboarding New Clients: Guide new clients through the onboarding process, providing necessary training and support to ensure successful adoption of services.
-Upselling and Cross-Selling: Identify opportunities to offer additional services or upgrades that align with client needs, contributing to revenue growth.
-Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure a cohesive approach to client management.
-Reporting: Maintain accurate records of client interactions, sales activities, and feedback to inform strategic decisions. Qualifications: - Bachelor s degree in Business Administration, Marketing, or a related field.
-1-3 years of experience in account management, sales, or customer success roles.
-Strong communication and interpersonal skills, with the ability to build rapport with clients.
-Problem-solving mindset with a focus on delivering client-centric solutions.
-Familiarity with CRM tools and sales software.
-Ability to work independently and as part of a team in a fast-paced environment. (ref:updazz.com)
Payroll Type : Permanent
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