Executive - International Chat Process (2-5 Yrs) Hyderabad ()

- Qualification : Graduate- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.- Excellent communication skills.- Should be ok with night shift, Sat & Sunday weekly off- Typing speed of at least 50 WPM with 90% accuracy- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge- Multitasking: Ability to Toggle Between Screens/Tools- 5 days working and 2 days off.- Salary : Up to 5 LPA- Work Location : DLF Cyber city, Gachibowli, Hyderabad- 2-way cab facility will be provided.Roles & Responsibilities :- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.- Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs.- Meet and exceed quality goals, compliance regulations and productivity targets.- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications. (ref:updazz.com)

Payroll Type : Permanent