Associate - Customer Success (0-4 Yrs) Bengaluru (After-Sales/Customer Service)

About us:- peopleHum us a Human Capital Platform, built for the next decade, we re on a mission to transform The Future of Work . The winner of the 2019 Global Codie award, used by organizations around the world.- It is an intuitive, agile and integrated platform built for a complete multi- generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.Find out more - https://www.peoplehum.comYour responsibilities @peopleHum will be:- Onboarding: This involves creating a roadmap for client success with the product. Onboarding also sets the tone for the relationship and ensures the client feels supported from day one.- Platform Training: This involves becoming a platform expert yourself to be able to objectively map and provide solutions to customer problems via the strengths of the platform.- Building Client Relationships: This needs understanding client business models and aligning product value with their goals. It requires tailoring communication styles and strategies to meet the client s needs.- Preventing Customer Churn: Identifying and addressing potential churn threats is crucial. It involves understanding the root cause of client dissatisfaction and developing effective solutions.- Spotting More Opportunities: Recognizing opportunities for further business is a skill, and it requires a deep understanding of the client s evolving needs. Ensuring they know how additional products or services of the platform can benefit them is part of this.Requirement:- MBA, BBA, MCom, BCom, Finance, or similar courses.- This position is for freshers.- Communication skills to be top-notch to handle situations confidently in front of a customer- Strategic Thinking to identify and build long-term relationships toward customer success and in turn benefit the platform.- Empathy and Patience towards customers, ability to pick up a phone and talk to the customer any time needed and do it repeatedly if needed to ensure the customer understands the benefit wherever possible.- Problem-solving mindset to ensure that the customer problems are looked at from different perspectives to arrive at a solution.- Technology Proficiency in understanding GenAI, Automation, and Social Media Integrations amongst other technical integrations to propose and discuss with customers is good to have.- Creative and Technology Oriented to learn and understand what is new in the area of Generative AI, and how large businesses are adopting it. (ref:updazz.com)

Payroll Type : Permanent