Required BPO/Telecaller - Bangalore

JOB DESCRIPTION: COLLECTION EXECUTIVE&
& COMPANY PROFILE: Flexidigital Tech India Private Limited is a part of Fingular Group and is operating in India in digital lending space under the brand name TrustPaisa https://trustpaisa.com.&
& JOB SUMMARY: Join our team as a Collection Executive and contribute to the financial health of our digital lending company by effectively managing collections processes. As a Collection Executive, you 'll be responsible for contacting customers with outstanding loan payments, negotiating repayment terms, and facilitating timely collections. Your role will involve empathetic communication to understand customers ' financial situations, offer support and guidance, and encourage timely repayments. With your dedication and persuasion skills, you 'll play a vital role in minimizing delinquencies and optimizing our company 's collection efforts.
& JOB RESPONSIBILITIES:& 1. Conduct daily follow-up calls with generated leads.& & 2. Handle both inbound and outbound calls and leads effectively.& & 3. Assess leads to determine their viability and escalate them to the appropriate queue.& & 4. Utilize predefined communication scripts for handling various topics during calls.& & 5. Recognize customers ' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives.& 6. Foster enduring relationships with customers and go the extra mile to engage them effectively.& & 7. Maintain comprehensive records of all conversations in our call centre database.& 8. Initiate follow-up calls with customers regarding outstanding payments.& & 9. Provide reminder calls to customers as needed.& 10. Ensure strict adherence to compliance policies and regulations.& & 11. Conclude loan payments based on the matrix provided by management.& 12. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.
& REQUIREMEMTS & EDUCATION QUALIFICATION& & 1 Min Qualification 12th Pass& & 2 A minimum of 2 years ' experience in tele calling sales or tele collection for loan products is required.& & 3 Candidate must be residing in Bengaluru&
Job Profile : BPOTelecaller
Industry : BPO, MBA, Diploma, bsc-bca-bbm, Walkin, sales-and-marketing, female