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Associate - Chat Support (0-2 Yrs) Mohali (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
We are looking for a Chat Support Associate who can handle customer chats, solve issues quickly, and support the team with basic data analysis.Responsibilities:- Respond to customer queries through live chat- Provide accurate information on products and orders- Coordinate with internal teams for quick resolutions- Maintain customer records- Handle multiple chats smoothly- Share basic reports and customer feedback with the teamDesired Skills:- Good knowledge of MS Office (Excel, Word, PowerPoint)- Familiar with online chat tools & CRM systems- Knowledge of HubSpot or Navision (added advantage) Excel skills : VLOOKUP, Pivot Tables, Macros- Ability to create simple reports/presentations- Strong written communication- Basic data analysis (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
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