Executive - Customer Support - Banking (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Key Responsibilities:Customer Service Excellence:- Assist customers in understanding MSME loans, LAP (Loan Against Property), and Education loan products- Guide customers through loan application processes and documentation requirements- Provide information on loan eligibility, interest rates, and repayment options- Maintain detailed records of customer interactions, transactions, and follow-up actions- Process customer requests for account information, payment schedules, and documentation- Follow up on pending queries and ensure closure within defined timelines- Collaborate with Credit, Operations, and Collections teams for quick issue resolution- Escalate complex issues to senior management when required- Provide feedback on recurring customer concerns and suggest process improvements- Maintain confidentiality and security of all customer and company information- Ensure adherence to RBI guidelines and company policies- Support audit processes and regulatory compliance requirements- Education: Graduate in any discipline (Commerce/Finance preferred)- Experience: 1-3 years in customer service/support roles, preferably in NBFC/Banking sector- Technical Skills: Proficiency in CRM software, MS Office Suite (Excel, Word, Outlook)- Communication: Strong verbal and written skills in English and regional languages (Kannada/Hindi)- Customer Handling: Ability to handle difficult customers and de-escalate situations effectively- Personal Attributes: High professionalism, patience, attention to detail, and customer-centric approach- Team Skills: Ability to work independently and collaboratively in a fast-paced environment- Domain Knowledge: Understanding of financial products and services (preferred)- Competitive salary package with performance-based incentives- Comprehensive training on financial products and customer service excellence- Career growth opportunities in a rapidly expanding NBFC- Professional development through exposure to diverse customer segments- Collaborative work environment with experienced industry professionals- Employee benefits including health insurance and leave policiesProduct & Process Support:- Assist customers in understanding MSME loans, LAP (Loan Against Property), and Education loan products - Guide customers through loan application processes and documentation requirements- Provide information on loan eligibility, interest rates, and repayment options- Maintain detailed records of customer interactions, transactions, and follow-up actions- Process customer requests for account information, payment schedules, and documentation- Follow up on pending queries and ensure closure within defined timelines- Collaborate with Credit, Operations, and Collections teams for quick issue resolution - Escalate complex issues to senior management when required- Provide feedback on recurring customer concerns and suggest process improvements- Maintain confidentiality and security of all customer and company information- Ensure adherence to RBI guidelines and company policies- Support audit processes and regulatory compliance requirements- Education: Graduate in any discipline (Commerce/Finance preferred)- Experience: 1-3 years in customer service/support roles, preferably in NBFC/Banking sector - Technical Skills: Proficiency in CRM software, MS Office Suite (Excel, Word, Outlook)- Communication: Strong verbal and written skills in English and regional languages (Kannada/Hindi) - Customer Handling: Ability to handle difficult customers and de-escalate situations effectively - Personal Attributes: High professionalism, patience, attention to detail, and customer-centric approach- Team Skills: Ability to work independently and collaboratively in a fast-paced environment - Domain Knowledge: Understanding of financial products and services (preferred)- Competitive salary package with performance-based incentives - Comprehensive training on financial products and customer service excellence - Career growth opportunities in a rapidly expanding NBFC - Professional development through exposure to diverse customer segments - Collaborative work environment with experienced industry professionals - Employee benefits including health insurance and leave policiesAdministrative Functions:- Maintain detailed records of customer interactions, transactions, and follow-up actions- Process customer requests for account information, payment schedules, and documentation- Follow up on pending queries and ensure closure within defined timelinesCross-functional Collaboration:- Collaborate with Credit, Operations, and Collections teams for quick issue resolution - Escalate complex issues to senior management when required- Provide feedback on recurring customer concerns and suggest process improvementsCompliance & Security:- Maintain confidentiality and security of all customer and company information- Ensure adherence to RBI g...

Payroll Type : Permanent