Executive - Customer Service (1-5 Yrs) Mumbai/Thane (After-Sales/Customer Service)

- Handle customer queries and requests received through emails, chats, ensuring accurate and timely responses.- Manage customer communication with empathy and professionalism to deliver a highquality service experience.- Track, document, and follow up on open cases or escalations until resolution.- Support in Outbound calling- Coordinate with internal teams such as Operations, and Product for query resolution and service improvements.- Maintain service-level standards (TATs, quality, accuracy) and adhere to compliance guidelines.- Identify and escalate issues impacting customer experience to the supervisor or relevant stakeholders.- Support process improvements by providing feedback and insights from customer interactions. (ref:updazz.com)

Payroll Type : Permanent