Executive - Email & Chat Support (1-2 Yrs) Pune (After-Sales/Customer Service)

We are looking for a customer-focused and detail-oriented Email and Chat Support Executive to join our Non-IT Customer Support Team. The ideal candidate will handle customer queries through email and chat, provide accurate and timely responses, and ensure high levels of customer satisfaction.This is a day shift role and offers an excellent opportunity for career growth in a professional work environment.Key Responsibilities:- Handle customer inquiries and requests via email and chat in a prompt and professional manner.- Provide accurate information, resolve issues, and ensure customer satisfaction.- Maintain a polite, empathetic, and professional tone in all communications.- Track, document, and manage customer interactions efficiently.- Escalate unresolved issues to the appropriate department or senior staff.- Meet defined KPIs such as response time, quality, and customer satisfaction.Required Experience & Qualifications:Experience: 6 months to 2 years in Email and Chat Support (Non-IT) or a similar role.Education : Graduate in any discipline (preferred).- Excellent written communication and comprehension skills in English.- Strong analytical and problem-solving skills.- Ability to multitask, manage time effectively, and work in a fast-paced environment.- Positive attitude and customer-first mindset. (ref:updazz.com)

Payroll Type : Permanent