Executive - Customer Support (2-4 Yrs) Chennai (After-Sales/Customer Service)

We are looking for a Customer Support Senior Associate to handle end-to-end customer interactions, resolve queries, and ensure a smooth experience across all communication channels. The ideal candidate will manage escalations, provide timely updates, and maintain a high standard of service while working closely with internal teams.Responsibilities:- Handle customer queries via WhatsApp, email, and phone.- Manage escalations and ensure timely, accurate resolutions.- Provide clear communication and updates to customers on their requests.- Maintain CRM records, track tickets, and follow up until closure.- Coordinate with cross-functional teams to solve customer issues.Requirements:- 2-4 years of customer support or client-facing experience.- Strong communication and problem-solving skills.- Experience managing escalations and sensitive customer cases.- Hands-on experience with CRM tools.- Startup experience preferred - ability to work in a fast-paced environment. (ref:updazz.com)

Payroll Type : Permanent