Customer Support Executive (0-2 Yrs) Mumbai/Navi Mumbai/Thane (After-Sales/Customer Service)

What You ll Do: - Customer Onboarding: Guide new customers through the setup process to ensure a smooth and positive start.
-Customer Engagement: Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements.
-Renewals & Retention: Proactively manage customer renewals, showcase product value, and reduce churn.
-Customer Advocacy & Feedback Loop: Represent the voice of the customer internally by sharing feedback with the product and marketing teams.
-Upselling & Cross-Selling: Identify and recommend suitable add-on features or services to maximize customer value.
-Metrics & Reporting: Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction.
-Issue Resolution: Resolve escalations quickly while maintaining strong, positive customer relationships. (ref:updazz.com)

Payroll Type : Permanent