Associate/Senior Associate - Student Experience (0-3 Yrs) Bangalore (After-Sales/Customer Service)

Job description- Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.- Address concerns and refund requests with empathy, accuracy, and efficiency.- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.- Mentor students to ensure effective app usage and maximize learning outcomes.- Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.Job requirements- Candidates with minimum to 1 year of experience in customer experience or support roles.- Strong communication skills, both written and verbal.- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.- Ability to manage multiple channels (chat, email, calls) and collaborate withcross-functional teams.- A passion for education and a genuine interest in helping students succeed.Job locationHSR Layout, BangaloreWFO - 6 days a week | rotational Shifts, Week off, (ref:updazz.com)

Payroll Type : Permanent