Associate - Customer Success - Education (2-4 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities:1. Client Relationship Management- Act as the first point of contact for all client inquiries and concerns via phone, email, WhatsApp, or in person.- Build and maintain strong, trust-based relationships with parents and students.- Address client concerns promptly and professionally, ensuring high levels of satisfaction.- Proactively engage with parents to provide course updates, gather feedback, and share performance insights.- Identify opportunities to cross-sell or upsell additional TIS courses and programs.2. Class Scheduling and CoordinationManage end-to-end scheduling and coordination of classes, workshops, and training sessions.- Collaborate with instructors, trainers, and vendors to finalize dates, times, and logistics.- Prepare and share class schedules, updates, and reminders with students, parents, and instructors.- Maintain accurate records of registrations, attendance, and student participation.- Track and document student projects and progress, sharing periodic reports and feedback.3. Student Progress Tracking & Reporting- Take complete ownership of each student s STEM learning journey at TIS.- Maintain a detailed student progress database to track milestones and outcomes.- Communicate regularly with parents to update them on their child s development and achievements.- Ensure that feedback from parents and students is documented and addressed promptly.Qualifications & Skills:Education:- Graduate or Postgraduate degree in Technology, Management, or Communication disciplines.Experience:- Minimum 2 years of experience in client relationship management, operations, or customer success (preferably in the education or training sector).Technical Skills:- Proficiency in MS Office tools, especially Outlook and Excel.- Strong comfort with digital communication platforms and CRM tools (if applicable).Core Competencies:- Excellent interpersonal and communication skills-both verbal and written.- Strong program management and problem-solving abilities.- High attention to detail with a commitment to maintaining accurate records.- Ability to multitask, prioritize, and manage time effectively.- Adaptable and proactive approach to changing priorities.- Confident, empathetic, and customer-focused attitude when interacting with clients.- Strong sense of ownership, accountability, and collaboration within a team environment. (ref:updazz.com)

Payroll Type : Permanent