RepIndia - Executive - Customer Support (0-4 Yrs) Delhi NCR/Gurgaon/Gurugram/Noida/Delhi (After-Sales/Customer Service)

Work Week: 5 DaysShift: Rotational (Day Night)Responsibilities:- Ability to propose logical solutions as well as communicate them clearly and effectively.- Maintaining daily, weekly, monthly, quarterly and yearly reports.- Responding to customer queries and complaints.- Monitor trends in social media tools, digital platforms and other applications.- Real-time tracking- Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.- Fast thinking individual who can create content on a variety of complaints, queries or requests.- Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.Requirements:- Team player- 0-4 years of experience- The ability to collect and analyse data volumes to derive the right insights- Excellent written and verbal communication skills in English language- Strong research skills- Good time management and proficient with MS Office- Strong grammatical knowledge and keen attention to detail- Good knowledge about social media platforms (ref:updazz.com)

Payroll Type : Permanent