Dikite - Customer Service Role - Inbound Voice Process (0-1 Yrs) Chennai (After-Sales/Customer Service)

Key Responsibilities:- Handle high volumes of inbound customer calls in a timely and professional manner.- Identify customer needs and provide appropriate solutions or direct them to the right department.- Resolve queries related to products, services, billing, technical issues, or account information.- Record and update customer interactions in the system accurately.- Follow communication scripts, policies, and procedures.- Escalate unresolved issues to senior team members or supervisors as needed.- Achieve individual and team performance targets (e.g., call handling time, customer satisfaction).- Maintain confidentiality of customer information at all times. (ref:updazz.com)

Payroll Type : Permanent