Executive - Customer Support - Healthcare (1-4 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

-Join a market leader within Hospital / Health Care / Healthtech-Fantastic work culture-Attractive Salary & BenefitsOur client is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Our client is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately.The JobJob descriptionRoles and Responsibilities:Job Description:- To address customer issues and resolve them in a timely and efficient manner.- Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.- Take ownership of customer issues.- Escalate unresolved issues to the appropriate internal teams.- Collect prompt and accurate feedback from customers.- Provide accurate, valid and complete information using the right methods/tools.- Keep records of customer interactions, and call data.- Follow communication procedures, guidelines and policies.Ideal CandidateCustomer Support Executive Requirements:Qualification: Minimum of graduation in any field.Experience: 0 to 5 years.Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.- Willing to work on rotational & night shifts.- Excellent interpersonal and written and oral communication skills.- Ability to work and support the team.- Computer proficiency.- Knowledge of conflict resolution techniques is preferable.Telephone etiquettes.- Ability to multitask, prioritize, and manage time effectively.- Work from the office.Industry: Health CareLocation: Malleshwaram(Bangalore)Job Types: Full-time, PermanentSchedule:- Day shift- Night shift- Rotational shift- Weekend availability- Ability to commute/relocate:Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):We must fill this position urgently. Can you start immediately?Experience:Customer support: 1 year (Preferred)Language:- Hindi (Preferred)- Tamil (Preferred)- Telugu (Preferred)- Kannada (Preferred)Work Location: In person (ref:updazz.com)

Payroll Type : Permanent