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CELZENE - Customer Support Role - Non Voice Process (3-15 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience 1 yr
Job Description
- Handle customer queries through email and chat with professionalism and accuracy.- Process and validate data using internal tools and CRM platforms.- Perform back-office operations such as order processing, documentation, and report generation.- Maintain data quality, completeness, and accuracy in internal systems.- Escalate complex queries to higher-level support or concerned teams.- Ensure adherence to SLAs, KPIs, and process guidelines.- Collaborate with cross-functional teams to improve workflow efficiency.- Maintain confidentiality and handle sensitive information appropriately (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
CELZENE IT SERVICES PVT LTD
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