Olive - Property Manager (5-8 Yrs) Bangalore (After-Sales/Customer Service)

Job Purpose:Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners in order to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure hotels.Job Description:Sales:- Should coordinate with the sales verticals to ensure a smooth property visit by the potential tenant.- Should push for generating additional revenue.Daily Operations:- Follow the standard operating procedure for in time and flawless execution of guest check in/check out and move in/move out.- Complaint management from guests/members- Should keep a proactive and efficient follow up on Essential Services in the assigned properties - Electricity, Water supply (washroom Drinking), LIFT, Power back up - Diesel, Wi-Fi and cleaning and hygiene of the entire property.- Daily quality checks of the building system will be carried out: Inspecting and arranging property repair and maintenance to meet OLIVE quality standards rigorously & implementation of preventive maintenance.- Lead all projects related to CAPEX expenditure.- Conduct daily briefings of all departments and circulate MOM to the corporate office.- Responsible to maintain an extensive list of property compliance and update the licences closer to 90 days of renewal.- Vendor management.- Should execute community activities at building level.- Should manage building inventory.- Will oversee housekeeping, security, multi skill technicians and front office.- Should be sound in using hotel property management systems.Financials:- Rent collection from members / long stay contracted guest.- Transparent and correct payment of Utility bills etc. To the various vendors associated with the property operations.- Create monthly expense report and daily cash report.- Responsible for the preparation, presentation and subsequent achievement of the hotel s annual Operating Budget, and Capital Budget.- Manage on-going profitability of the hotel, ensuring revenue targets are met and exceeded.- Should have a keen understanding of revenue and expense forecasting.Stay Experience:- Handling Escalation, complaints of the tenants and come out with best suitable solutions in time.- Ensure guest satisfaction targets are meet on exceeded expectation.
-Maintain relationship with guest.- Handing Move out and evictions in best possible way without creating any hassles for guest.Leadership and Trainer s Attitude:- Resident Property manager is responsible to ensure the best performance and outcome from the HK personnel & security team stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine.- Should execute TRAINING session at the property level security guards and housekeeping personnel.- Provide effective leadership to hotel team members.- Respond to audits to ensure continual improvement is achieved.Company Policy and Ownership:- RPM is responsible for managing all aspects of the assigned property.- He or she is responsible to take ownership and managing all the physical assets in the property (Microwave oven etc.)What We Look into a person for Property Manager:- Hotel Management Graduate- Minimum Experience of 4 years in Front Office.- Good communication and pleasing personality- Well-versed with Microsoft office.- Positive attitude: support others, taking ownership and responsibility outside the prescribed points (ref:updazz.com)

Payroll Type : Permanent