Manager - Customer Support - Software Product (8-12 Yrs) Goa (After-Sales/Customer Service)

Location - GOAPreferred current position - IT Customer Support Team Leader, Customer Support manager, Project ManagerResponsibilities -- 8 years of proven experience in a customer support management role, preferably within the software or technology industry.- Very good English communication skills.- Experience in handling team.- Open to work in shifts: UK, US, India, Australia (Allowances paid)- Oversee the Ticket Management System, ensuring accurate and timely ticket resolution.- Work closely with the Development, Implementation, and QA teams to ensure smooth product releases and upgrades.- Manage the delivery of fixes and updates to clients, ensuring timely implementation and testing.- Collaborate with cross-functional teams to address customer issues and drive product improvements.- Conduct root cause analysis on escalated issues and implement corrective actions. (ref:updazz.com)

Payroll Type : Permanent