Zell Education - Executive - Customer Service (1-6 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities:- Precision and Detail Orientation: Ensure all tasks are executed with the highest level of accuracy. Review and analyze data, reports, and other materials for completeness and correctness.- Pressure Management: Maintain composure and efficiency when working under tight deadlines or in high-stress situations.- Reliability: Consistently meet deadlines and commitments. Be present and ready to perform tasks as required.- Multitasking: Handle multiple tasks simultaneously, prioritize effectively, and ensure timely completion of all assignments.- Product Knowledge: Develop and maintain an in-depth understanding of our products, features, benefits, and applications. Assist clients and team members by providing detailed product information and insights.- Customer Service: Engage with customers professionally, respond to inquiries promptly, and resolve issues efficiently. Foster positive relationships with clients to ensure satisfaction and loyalty.- Communication Skills: Articulate ideas clearly and persuasively, both verbally and in writing. Collaborate effectively with internal teams, stakeholders, and external partners.- Flexibility: Adapt to varying work schedules, including rotational shifts and occasional travel as required for B2B engagements.Qualifications:- Proven experience in a similar role or industry.- Exceptional attention to detail and accuracy.- Ability to work effectively under pressure.- Demonstrated multitasking capabilities.- Outstanding customer service and verbal communication skills.- Flexible availability, including rotational shifts and B2B travel requirements. (ref:updazz.com)

Payroll Type : Permanent