Customer Support Role - International BPO (1-3 Yrs) Delhi NCR (After-Sales/Customer Service)

US Telecom Blended Process (70% Chat & 30% Voice)Location: , Noida Sector 60Profile: US Telecom - Blended (Chat/Email & Voice)Eligibility: Graduate/Undergraduate with minimum 6 months International Chat/Email or Blended Process experience, good written & verbal communication skillsJob Responsibilities:- Handle customer queries through chat, email, and voice for US-based telecom customers.- Provide accurate information related to billing, plan upgrades, technical issues, service orders, and general account support.- Troubleshoot customer concerns and provide quick, effective resolutions.- Maintain high-quality communication standards across all channels.- Update customer records accurately in the system after each interaction.- Follow process guidelines, compliance requirements, and quality parameters.Shift & Offs: 5 days working, rotational shifts & offs, 10-hour shiftsCab: Not availableSalary:- 45,000 CTC | - 38,400 In-hand (for candidates with 1 years experience)- 40,000 CTC | - 33,400 In-hand (for candidates with 6 months - 1 year experience)Mode: Work from Office (ref:updazz.com)

Payroll Type : Permanent