Offered Manager OI,

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Business Descriptor:
International Wealth and Premier Banking (IWPB) helps deliver on HSBC 's purpose of opening up a world of opportunity by providing our customers with borderless banking and world:class wealth management through best:in:class, mobile:first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world 's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best:in:class manufacturing capabilities in Asset Management and Insurance.
We are currently seeking an experienced professional to join the :International Corridor: team.
Job Introduction
The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.
The NRI business seeks to enhance the Group 's share of wallet from the Non:Resident Indian (NRI) community.
The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
The key focus of this role is to develop, grow and establish the NRI Proposition, by significantly increasing the International Customer base (NRI/PIO) in INM through varied activities such as identifying new geographies to implement the NRI business model, introducing new models for customer acquisition overseas.
Principal Responsibilities:
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To manage cross border proposition and process
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To own client life cycle management and client communication to increase client experience
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To drive business metrics and delivery through branches, contact center and RMs.
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To work closely with overseas HSBC entities, teams and branches to enhance the International proposition.
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To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines.
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Manage BAU activities, reporting 's, control checks etc.
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To conduct portfolio analytics to drive business objectives and efficacy across channels
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Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes and maintain operational control.
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To be open, connected, and dependable and act with courageous integrity at all times. Full compliance with internal policies, procedures and compliance requirements
Principal Responsibilities:
Control
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
The term 'compliance ' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external r
Job Type: Permanent