Associate Account Management

Job Description
Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
GREAT OPPORTUNITY!
Apply here And attend a direct walk-in: https://smrtr.io/w3gB8
For walk-in candidates, please use the same email ID and contact number on your resume for further processing which you have used here to apply. This will help ensure a smooth procedure if you get selected.
Qualifications
High School Diploma or Graduation and above.
Additional Information
Disclaimer
Sutherland never asks for payments or favors for job opportunities.
Job Profile : Associate Account Management
Industry : MBA, bsc-bca-bbm, finance