Job in International Voice Process Your Voice Global Effect

Job in International Voice Process Your Voice Global Effect Job Description Duties: Inbound/Outbound Communication: Manage loud phone conversations with foreign clients while maintaining professionalism, clarity, and compliance with "Call Flow" guidelines. Query Resolution & Troubleshooting: Use international standard operating procedures to identify and fix complicated client problems, technological difficulties, or billing questions. Cross-Cultural Communication: Modify your communication style and tone to fit the expectations and cultural quirks of the particular international area you are serving. CRM Management: Ensure data integrity across time zones by accurately recording each interaction in a global CRM system such as Salesforce or Zendesk. SLA & KPI Adherence: Continually meet or surpass performance indicators including Customer Satisfaction (CSAT) scores, Average Handle Time (AHT), and First Call Resolution (FCR). Upselling and cross-selling: Look for chances to supply extra goods or services that benefit the foreign client and boost sales. Focus Skills: Verbal Excellence: Outstanding mastery of English with a crisp articulation, a neutral accent, and the capacity to steer clear of regionalisms. Active Listening: Excellent comprehension of a wide range of international accents and accurate, empathetic responses. Technical agility is the capacity to swiftly browse internal knowledge bases and several program windows during a live call. Flexibility: The ability to operate around the clock, especially on night shifts, and manage stressful situations during busy international hours. Apply now to become an integral part of our growing team! With Regards, HR - Maria