Use Connections to boost Revenue Careers for Telecallers

Use Connections to boost Revenue Careers for Telecallers Job Description Duties: Lead Generation & Sales: Pitch banking products and turn leads into sales by making outgoing calls to prospective clients using databases that are supplied. Product counseling: To assist clients in making wise choices, describe the characteristics, advantages, and interest rates of different financial products (loans, credit cards, and mortgages). Customer service: Focus on First Call Resolution (FCR) when responding to incoming inquiries about account balances, transaction progress, or mobile banking problems. Documentation Support: Organize the gathering of "Know Your Customer" (KYC) documents or assist clients with the digital application procedure. Debt Recovery (Collections): Get in touch with clients about past-due payments, gently remind them, and work out payback schedules in accordance with bank regulations. Data management: Provide accurate call dispositions, customer feedback, and follow-up schedules to the Customer Relationship Management (CRM) system. Focus Skills: Proficiency in both English and the local tongue in a clear, businesslike manner is essential for effective communication. Persuasion & Negotiation: The capacity to manage rejection constructively and guide discussions toward a fruitful conclusion. Knowledge of fundamental banking concepts such as ROI (rate of interest), EMI, and processing fees is known as basic financial literacy. Resilience: The capacity to maintain composure and professionalism in the face of challenging or irate clients. Apply now to become an integral part of our growing team! With Regards, HR - Maria