Telugu Voice Process Executive Take charge in Outsourcing

Telugu Voice Process Executive Take charge in Outsourcing Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Responsibilities: Customer service: Answer a lot of incoming calls from Telugu-speaking clients and give them information about goods, services, or account information. Problem Solving: Pay close attention to client complaints and offer "first-call resolution " by resolving problems or forwarding them to the appropriate department. Outbound Outreach: Make outgoing calls in Telugu to generate leads, remind people to make payments, or conduct customer satisfaction surveys. Data Documentation: Use English to accurately update customer contacts, comments, and resolves in the CRM system. Language translation: Make difficult words understandable to local Telugu speakers by simplifying them. Target Management: Follow operational indicators including customer satisfaction goals, quality scores, and average handling time AHT. Compliance: Throughout each call, adhere strictly to data privacy and security procedures and follow established scripts. Required Skills: Linguistic Fluency: Speaking and comprehending Telugu at a native or almost native level several dialects preferable. English Proficiency: The ability to read and write in English effectively in order to log reports and traverse internal systems. Interpersonal Skills: Empathy and patience to deal with challenging clients in a professional manner. Technical comfort includes being able to type while on the phone and having a basic understanding of computers. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria