Key Account Manager - Sales - SaaS (7-10 Yrs) Mumbai (IT Sales)

- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint- Lead contract renewals, commercials and negotiations with a solutions-first mindset- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM- Champion account governance and escalation resolution to ensure high-quality delivery and service experienceIdeal CandidateSkills & Competencies:- Strong enterprise account management and SaaS upsell experience- Commercial ownership & contract negotiation excellence- Customer-centric problem solving & strategic account planning- High stakeholder management maturity (multi-country/global exposure preferred)- Excellent storytelling & data-driven business impact articulationMust Have:- 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms- Proven track record of driving NRR (120% preferred) within assigned accounts- Experience leading renewals, upsells and enterprise commercials - Ability to build deep customer trust and long-term strategic relevance- Strong fluency in business metrics, product adoption modeling, and value realization frameworks- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar- Ability to manage clients independently with minimum supervision (ref:updazz.com)

Payroll Type : Permanent