Product Executive - Customer Service - HealthTech (1-5 Yrs) Mumbai (After-Sales/Customer Service)

Department: Operations & Product SupportLocation: Mumbai (Andheri East)Company: CancerMitr - Oncology HealthTechAbout CancerMitrCancerMitr is India s first phygital (physical digital) integrative cancer care ecosystem, bridging discovery to recovery. We combine advanced oncology, functional medicine, and patient-centric technology to empower individuals with holistic, evidence-based, and affordable care. Our mission is to make cancer care empathetic, personalized, and accessible for every patient and family.Role OverviewWe are looking for a Product Servicing Executive (Full-time) who will be responsible for ensuring seamless delivery, coordination, and post-sale support of CancerMitr s healthcare products and services.This role is ideal for individuals who are detail-oriented, proactive, and passionate about delivering high-quality service while coordinating between internal teams, partners, and customers.Key ResponsibilitiesProduct Servicing & Customer Support :- Act as the primary point of contact for customers regarding product-related queries and service support- Ensure smooth onboarding and activation of products and services- Coordinate product delivery, documentation, and follow-ups- Resolve customer issues in a timely and professional manner- Maintain high standards of service quality and customer satisfactionOperations & Coordination :- Coordinate with medical, operations, finance, and tech teams to ensure seamless product execution- Track product usage, service timelines, and fulfillment processes- Maintain accurate records of servicing activities and customer interactions- Monitor service performance metrics and report insights to management- Ensure compliance with internal processes and documentation standardsPartner & Network Management :- Coordinate with external vendors, healthcare partners, and service providers- Ensure proper documentation and service-level adherence- Support onboarding and servicing of new product partnerships- Maintain strong professional relationships with all stakeholdersRequired Skills :- Strong communication and interpersonal skills- Excellent coordination and follow-up abilities- Good knowledge of Excel, CRM tools, and digital platforms- Problem-solving mindset with attention to detail- Ability to handle multiple tasks and deadlines efficiently- High level of professionalism and customer-centric approach- Positive attitude and team-oriented mindsetQualifications :- Bachelor s degree in Business Administration, Healthcare Management, Operations, or a related field- 0-3 years of experience in product servicing, customer support, healthcare operations, or related roles preferred- Experience in Healthcare / HealthTech domain is an added advantageCompensation- Commensurate with the qualification and experience of the candidate as per industry standards.- Interested candidates can send their CVs with a cover mail Apply if available on an immediate basis (ref:updazz.com)

Payroll Type : Permanent