Semi voice Client Support Professional

Semi voice Client Support Professional Job Description Who you are: Respond to consumer inquiries by switching between written channels email/chat and incoming/outgoing calls based on workflow requirements. Before processing client data or transaction information in the back-end system, make quick outbound calls to confirm them. To prevent information loss when interacting with customers, keep the CRM updated and accurate at the same time. After a voice conversation, follow up with status updates or requested documentation via non-voice means email/SMS. Meeting overall productivity goals requires balancing the "Average Handling Time " AHT for calls with the "Turnaround Time " TAT for back-office work. Uphold the highest standards of written language and conversational manners, making sure that every encounter is recorded in accordance with corporate guidelines. Experience: 3+ yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Apply now to become our next Semi Voice Process Executive HR - Maria