DevX - Client Relationship Manager (2-7 Yrs) Rajkot/Udaipur/Pune/Ahmedabad/Hyderabad (After-Sales/Customer Service)

The Client Relationship Manager will ensure that our centers meet DevX s high standards of deliverables through daily supervision, client contract management, billing and invoicing coordination, sales management, inventory management, event planning, and client relationship management. The role requires a proactive approach to maintain facility upkeep and ensure smooth operations across all facets of the center.Job Responsibilities :Client Relationship Management :- Oversee the onboarding of new clients and co-workers in coordination with internal departments.- Complete client handover documentation and obtain necessary sign-offs.- Manage the client exit process, including documentation.- Handle client escalations and the ticketing process, providing regular updates.- Take quarterly client feedback and report to relevant stakeholders.- Maintain the master database of clients and co-workers in the system.Client Legal Contracts :- Manage client contracts during onboarding and throughout their stay.- Track changes to signed contracts and update them with addendums in coordination with the legal team.- Ensure proper legal closure when clients leave the center.Client Billing and Invoicing Coordination : - Follow up on monthly client billing with new clients and the accounts team.- Coordinate billing for resources like meeting rooms, event rooms, and flexi desks.- Ensure timely collection of monthly bills from all clients, following up as necessary.Event Management for Clients :- Plan and execute events for clients at the center.- Handle center decoration during events and festivals.- Manage all external events happening at the center.- Gather feedback from participants and hosts.- Increase social media followers and shares during events to expand DevX s reach.Sales Management for Specific Centers/Hubs :- Conduct walkthroughs and sell available seats/inventory.- Coordinate with leads and the sales team to close incoming inquiries.- Close resource leads for the assigned centers.Inventory Management (Client-Linked Only) :- Prepare regular reports on monthly seat inventory updates.- Coordinate with the accounts team for client exits and ensure accurate inventory reflection.- Manage seat allocation and onboarding process for new clients.Key Skills Required :- Strong organizational and multitasking skills.- Excellent communication and interpersonal abilities.- Proficiency in MS Office and facility management software.- Ability to handle client escalations and provide effective solutions.- Knowledge of legal and regulatory requirements related to facility management.What We Offer :- Competitive salary with lucrative performance-based incentives.- Opportunity to work with one of India s leading coworking brands.- Clear career growth pathways within DevX.- Dynamic, collaborative, and growth-oriented work culture.- Exposure to large enterprises, global companies, and high-impact deals. (ref:updazz.com)

Payroll Type : Permanent