Executive - Customer Support - Voice & Chat Process (2-8 Yrs) Delhi (After-Sales/Customer Service)

Required skills and qualifications:- Bachelor s degree in Business, Communication or a related field.
-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
-Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
-Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
-Organisational and time management skills to handle multiple customer inquiries.
-Problem-solving skills with the ability to think on your feet.
-Being detail-oriented with a commitment to delivering high-quality service.
-Ability to work effectively in a team and cross-functional environment.
-Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
-Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities. (ref:updazz.com)

Payroll Type : Permanent