WheelsEye - Manager - Sales/Telesales (8-15 Yrs) Gurgaon/Gurugram (Telesales/Inside Sales/BPO)

Role: Manager : Outbound SalesThe Call Centre Manager is responsible for leading and managing large-scale telesales and customer support operations, ensuring achievement of business targets, operational excellence, and employee engagement. The role requires strong leadership, people management, and strategic planning skills to oversee a team of 200 professionals across multiple levels of hierarchy.- Responsible for Overall planning, developing , managing , measuring & Tracking the call-centre performance. In addition, responsible for resource planning such as Manpower of the call-centre.- Manage the call centre and handle all discipline related parts like shift timings, shrinkage, team training,Quality and achieve quantitative and qualitative objectives- Attrition control as per industry standards and Manpower planning- Create motivating environment for employees and should be approachable by anyone in team.- Be part of Strategic planning and implement the same .- Prepare monthly/Weekly targets and incentive structure taking in account of the KPIs and overall organization goals- Track & measure productivity and achieve the targets- Get insights from floor to identify issues and offer solutions for improvement- Doing regular team reviews , feedback sharing with teams for better system output.
-Ensure all relevant communications are given to team on time and all data are updated and recorded prepare/monitor reports on input , output and quality of the team recorded prepare/monitor reports on input , output and quality of the team handle the customer complaints or enquiries related to the duties of the call center- Oversee the call center altogether- Call Center Manager requirements- Minimum of 8 years of related experience- Should have handled a team size of 200 - Minimum Graduation in any field- Experience in shared and dedicated environment - Proficient in MS Office , Google sheets etc- Customer centric and goal oriented behaviour- Strong people management and development skillsSkills :- Growth Mindset- Team player and Leadership skills- Humble/ Down to earth- Adaptable to change- Sales Centric (ref:updazz.com)

Payroll Type : Permanent