Matrimonials India - Manager - Customer Success (4-8 Yrs) Delhi (After-Sales/Customer Service)

Weblink.in is looking for Customer Success Manager Role !!!Job Title: Customer Success ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.The CSM is responsible for:1. Monitoring Renewal Score2. Tracking inquiry consumption3. Identifying renewal-risk customers4. Coordinating with:- Sales (for upgrades)- Ads/Growth (for extra leads)5. Ensuring:- Right leads go to right customers- Before expiry, not after6. Running renewal-save playbooks- They are NOT responsible for closing deals- They ARE responsible for renewal confidence.Skills Set Required:4- 10 years in:- Customer Success- Account Management- Post-sales ownershipWorked in:- SaaS- Marketplace- Lead-based businessesComfortable with:- Excel / Google Sheets- Dashboards- Talking to sales & ops teamsKnows:- CRM systems- Renewal cyclesKey Responsibilities:- Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.- Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.- Collaborate with Customer Support teams to improve customer experience and satisfaction.- Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.- Map and analyze every touchpoint in the customer journey to identify friction points.- Implement loyalty programs or exclusive benefits that show customers they are valued.- Send timely and relevant updates, tips, and value-driven content to keep customers engaged.- Address negative feedback early and turn it into an opportunity to delight the customer.- Analyze churn data to understand why customers leave and implement solutions to prevent future loss. (ref:updazz.com)

Payroll Type : Permanent