Urbanrise - Manager - CRM (10-14 Yrs) Chennai (After-Sales/Customer Service)

Company Overview:Urbanrise Constructions Pvt Ltd is a leading real estate developer in South India, renowned for its commitment to providing quality homes and innovative living spaces. Operating primarily in the residential sector, Urbanrise focuses on delivering value-driven projects that cater to the evolving needs of modern families. With a significant presence across Chennai, Hyderabad, and Bangalore, the company has established itself as a trusted name in the real estate industry, known for its customer-centric approach and timely project delivery.Role Overview:The Manager - CRM role at Urbanrise Constructions is a critical position responsible for overseeing and enhancing the entire customer relationship lifecycle, from post-sales engagement to issue resolution and client retention. This role involves working closely with internal teams, including sales, project management, and customer service, as well as directly engaging with customers to ensure a seamless and positive experience. The Manager - CRM plays a vital role in fostering customer loyalty, driving repeat business, and ultimately contributing to the company s overall success by championing customer satisfaction.Key Responsibilities:- Develop and implement CRM strategies to enhance customer engagement and satisfaction throughout the post-sales journey.- Manage and resolve customer escalations effectively through site visits, meetings, and proactive communication, ensuring timely and satisfactory resolutions.- Oversee the handover and documentation process, ensuring accuracy and completeness for seamless transitions between departments.- Drive client retention initiatives by identifying and addressing potential attrition risks and implementing targeted programs to foster loyalty.- Enhance the overall customer experience by identifying areas for improvement and implementing innovative solutions to exceed customer expectations.- Collaborate with stakeholders across various departments to ensure alignment and effective communication regarding customer needs and feedback.- Ensure adherence to regulatory and compliance requirements in all customer interactions and documentation processes.- Lead and mentor a team of CRM professionals, providing guidance, training, and support to achieve individual and team goals.- Monitor and analyze CRM data to identify trends, insights, and opportunities for improvement in customer service and engagement strategies.- Manage customer complaints and ensure timely and effective resolution, adhering to company policies and procedures.Required Skillset:- Demonstrated ability to develop and execute CRM strategies that drive customer satisfaction and loyalty.- Proven expertise in handling customer escalations and resolving complex issues effectively.- Strong stakeholder management skills with the ability to collaborate and influence across departments.- Excellent communication, interpersonal, and presentation skills.- In-depth knowledge of CRM systems and best practices.- Ability to lead, motivate, and develop a high-performing team.- Thorough understanding of regulatory and compliance requirements related to customer interactions.- Minimum 10-14 years of experience in CRM, customer relationship management, or a related field.- Bachelor s degree in Business Administration, Marketing, or a related discipline.To Apply reach Komal - 9629201104 (ref:updazz.com)

Payroll Type : Permanent