NNIIT - Customer Success Associate (0-3 Yrs) Hyderabad (After-Sales/Customer Service)

Company : NNIIT Location : Hyderabad (Onsite) Employment Type : Full-Time Joining : Immediate Shift Timing : 11:30 AM - 9:00 PM Weekly Off : Sunday (Fixed) Compensation - 2-3 Lpa ROLE OVERVIEW NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience. KEY RESPONSIBILITIES - Act as the primary point of contact for students and parents - Handle queries, follow-ups, and escalations via calls, WhatsApp, and email - Onboard new students and explain courses, processes, and expectations - Ensure high levels of student satisfaction and engagement - Coordinate with academic and internal teams for issue resolution - Maintain accurate records in CRM and internal systems - Collect feedback and share insights with management REQUIRED SKILLS & ELIGIBILITY - Excellent verbal and written communication skills - Strong interpersonal and problem-solving abilities - Comfortable with calls, follow-ups, and customer interaction - Basic computer and CRM knowledge - Ability to work in a fast-paced environment - Immediate joiner preferred (ref:updazz.com)

Payroll Type : Permanent