Key Accounts Manager - B2B Project Sales - Tiles (8-12 Yrs) Mumbai/Bangalore/Hyderabad/Delhi (B2B/Corporate Sales)

Job Title - Key Account Manager ( B2B Project sales) Only Tiles Sales ExperienceDepartment Key Accounts ( Projects) - Sales - TilesLocation - Mumbai/ Delhi/ Hyderabad/ BangaloreRole Summary :The Key Account Manager will be responsible for managing Company s most strategic customer accounts in the tiles, marble, and mosaic segments. This role demands a high-impact individual who can build long-term partnerships, identify and convert new project opportunities, and ensure account-level profitability, collections, and delivery excellence.Key Responsibilities :1. Strategic Account Identification & Segmentation :- Identify, develop, and nurture key accounts in the real estate, hospitality, commercial, and institutional sectors that align with Company s premium positioning.- Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value.- Conduct tiered account segmentation to define differentiated engagement and resource allocation strategies.- Continuously scan the market for new high-potential accounts and projects, driving deeper penetration across regions.2. Relationship Management & Stakeholder Engagement :- Establish and manage relationships with key decision-makers: promoters, architects, interior designers, purchase heads, project consultants, and contractors.- Act as the face of Company s to key accounts, promoting our design collections, innovations, and technical strengths.- Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets.- Conduct joint business reviews with top accounts, aligning mutual goals and tracking satisfaction. 3. Sales Growth and Share of Wallet :- Drive cross-category sales across Company s product lines: tiles (floor/wall), natural and engineered marble, and mosaics.- Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas.- Own and drive the project lifecycle from inquiry to delivery, ensuring product approvals, mock-ups, samples, BOQ finalization, and order closure.4. Account Planning & Strategic Execution :- Develop and execute customized key account plans that outline targets, timelines, decision workflows, and product focus.- Leverage design and marketing resources to provide differentiated client experiences.- Liaise with supply chain and logistics to ensure on-time, in-full deliveries, especially for time-sensitive project phases.- Maintain updated pipelines, forecast accuracy, and conversion metrics in CRM.5. Collections and Financial Controls :- Ensure timely collection of payments, especially from large-scale project clients with complex invoicing structures.- Maintain account health by proactively managing credit risks, reconciliations, and overdue follow-ups.- Work closely with the finance and commercial team to track receivables and resolve outstanding issues.6. Internal Collaboration and Execution Excellence :- Work cross-functionally with design studio, plant dispatch teams, regional sales managers, and customer care to fulfill client commitments.- Act as the internal voice of the customer, ensuring project and product teams are aligned with expectations.- Share market intelligence on competition, design trends, pricing shifts, and upcoming projects to inform strategy.Key Performance Indicators (KPIs): Any 5- Growth in revenue and margin from key accounts- Increase in share of wallet across product categories- Number and value of new account acquisitions- Collection efficiency and reduction in Days Sales Outstanding (DSO)- Customer satisfaction and retention scores- Product approvals and project wins in pipeline- CRM adoption and account plan execution scoreDesired Candidate Profile :- Graduate in Business / Marketing / Civil Engineering. MBA preferred.- Minimum 7 years of experience in B2B/project sales or KAM.- Strong connect with architects, developers, interior consultants, and procurement teams.- Demonstrated success in project-based selling and long sales cycles.- High levels of ownership, interpersonal skills, and stakeholder influence.- Ability to travel and manage multiple project locations simultaneously. (ref:updazz.com)

Payroll Type : Permanent