Consultant - Customer Experience - Supply Chain (3-9 Yrs) Chennai (After-Sales/Customer Service)

Job DescriptionRole SummaryWe are looking for a results-driven professional to manage customer accounts within our Cold Chain and Integrated Supply Chain Logistics business. The role involves end-to-end ownership of customer relationships, supply chain execution, and financial performance, ensuring seamless delivery, temperature integrity, and high customer satisfaction by leveraging Maersk global network and digital platforms.Key Responsibilities- Own and manage key customer accounts, acting as the single point of contact and ensuring strong customer relationships.- Manage end-to-end supply chain and cold chain execution from sourcing to final delivery.- Coordinate shipment planning, customs clearance, documentation, and logistics operations including warehousing and transportation.- Ensure cold chain compliance, service quality, and timely delivery.- Own financial performance including receivables, collections, dispute resolution, and cost optimization.- Leverage digital platforms to provide shipment visibility and performance insights.- Monitor KPIs related to service, cost, and customer satisfaction and share regular updates with stakeholders.- Identify and mitigate operational risks and drive continuous improvement initiatives.- Ensure adherence to SOPs and internal operating procedures.Required Qualifications- Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a related field.- Experience managing end-to-end supply chain and/or cold chain operations in logistics or freight forwarding.- Strong understanding of international trade regulations, customs procedures, and Incoterms.- Excellent communication, stakeholder management, and analytical skills.- Proactive, ownership-driven mindset with the ability to work under tight deadlines.- Proficiency in digital platforms and supply chain management systems. (ref:updazz.com)

Payroll Type : Permanent